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Dialer Setup with Auto Transfer

Use Cases

Auto Transfer

Location

Philippines

Category

Telecommunication

Challenge

They were looking for a solution.

They operated a dialer on Vicidial with an IVR.

Now they needed the following message played by the system,

“Once A Call Rings At My Customer’s Phone, Customer Will Be Hearing A Message saying xyz Services Let Me Transfer This Call To One OF My Rep.”

They wanted the system to observe the next human voice and transfer the call to a live representative.

Solution

We have configured the dialer with auto transfer to another representative. And setup available agent method too.

goal
Our Goal

Fast Business Growth

Our Goal is to create innovative and high-quality software solutions that meet the needs and expectations of their clients. This involves designing, developing, testing, and deploying software applications that are reliable, efficient, and user-friendly.

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