Home ยป Case Studies
Dialer Setup with Auto Transfer
Use Cases
Auto Transfer
Location
Philippines
Category
Telecommunication
Challenge
They were looking for a solution.
They operated a dialer on Vicidial with an IVR.
Now they needed the following message played by the system,
“Once A Call Rings At My Customer’s Phone, Customer Will Be Hearing A Message saying xyz Services Let Me Transfer This Call To One OF My Rep.”
They wanted the system to observe the next human voice and transfer the call to a live representative.
Solution
We have configured the dialer with auto transfer to another representative. And setup available agent method too.
Our Goal
Fast Business Growth
Our Goal is to create innovative and high-quality software solutions that meet the needs and expectations of their clients. This involves designing, developing, testing, and deploying software applications that are reliable, efficient, and user-friendly.