They were looking for a solution.
They operated a dialer on Vicidial with an IVR.
Now they needed the following message played by the system,
“Once A Call Rings At My Customer’s Phone, Customer Will Be Hearing A Message saying xyz Services Let Me Transfer This Call To One OF My Rep.”
They wanted the system to observe the next human voice and transfer the call to a live representative.
We have configured the dialer with auto transfer to another representative. And setup available agent method too.
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