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Nowadays, Inbound call center solutions have become an essential tool for any successful business strategy. An inbound call center solution helps companies manage incoming calls and customer inquiries.
It helps businesses streamline communication channels and improve customer service. DID management software automates the process of assigning and managing these phone numbers, allowing businesses to track phone numbers and ensure communication channels are up and running.
IVR technology has been around since the 1970s, but it wasn’t until the 1990s and 2000s that it became widely adopted by businesses, particularly in the banking and telecommunications industries. IVR (Interactive Voice Response) is used in the banking sector primarily to improve customer service and reduce costs.
IVR is an automatic response that customers get when calling your contact center, enabling them to give information about themselves – such as their preferred language – that then helps you direct them to the right agent.
