An integrated business phone system that businesses use to communicate with each other within the organization is called a PBX System.
A PBX system is a business phone system used by businesses to communicate with internal and external audiences. PBX is an acronym for Private Branch Exchange and typically uses Voice over Internet Protocol (VoIP) technology to control the flow of incoming and outgoing calls.
The term Private Exchange originated in the old days of call switches, where the operator dialed the correct line and extension manually. As technology evolved, switches were replaced by machines, but the concept remained the same.
PBX is becoming more popular because of the next generation features and flexibility it offers. Unlike traditional PBX systems that use open standards, modern PBX phone solutions use easily replaceable hardware and are cheaper than others.
PBX systems are useful for businesses to provide enterprise-class service and improve customer satisfaction and retention.
PBX phone solutions include call recording, call forwarding, voice messaging, interactive voice response (IVR), call routing, call queuing, and more. comes with excellent additional services such as, this additional feature makes it worthwhile to offer additional services paid to the company’s agents. customer experience.
What is PBX for?
A PBX is used to manage incoming and outgoing calls from a telephone switchboard. The same primary contact number is assigned to different IP extensions or addresses to operators with multiple phone numbers.
It connects different devices and allows you to make internal calls (for example within the company) on the Internet without using the traditional telephone system and is free.
This system also allows you to make external calls using different channels such as VoIP, ISDN or analog (whichever is compatible).
It also has features like call forwarding, voicemail, call recording, interactive voice menu (IVR) and call queue.
Advantages of a PBX System
Certainly, the most famous advantage is that it allows you to connect different devices and make free internal calls without using the public telephone system, since this communication uses the Internet.
However, there are many other functions that a Virtual PBX can perform, which are detailed below:
– Provide a company phone number to contact everyone in the company.
– Call multiple phones from the same network at the same time.
– Optimal call management: call forwarding, transfer, conference, queue management, etc.
– Automatically answer calls based on a menu of options that the user can select to navigate to the extension or department in question.
– Distribute calls among company employees based on extension.
– Allows you to personalize the phone because it can recognize the caller when you contact.
– Create and record call logs.
– Record detailed information and statistics to analyze the company’s call volume.
It should be noted that the PBX system is a continuous development, so we can find software that integrates other more advanced functions.
In particular, DialerKing has several communication packages for companies. According to the needs of each company, we define important functions in each case, but this is carefully studied in each new project.
Reasons for using a PBX phone system
Considering the many benefits it offers businesses, switching to a PBX is worthwhile. Now that we understand what a PBX is, let’s take a closer look at the reasons why businesses are moving to a PBX.
Using a PBX phone system helps eliminate all the out-of-pocket costs required to maintain and monitor your business’s communication technology. Adopting cloud-based PBX technology automatically optimizes your phone communication and helps you solve problems.
Remote team support
Cloud-based PBX solutions help make your PBX software available to everyone. Essentially, it can turn any computer into a PBX-friendly environment, so your agents can make and receive calls anywhere in the world. It helps the team to increase their productivity and thereby helps grow your business.
With a PBX system, any device can be turned into a full-fledged PBX, making it a top choice for fast business growth.
Moreover, the entire system can be managed using a single machine. Therefore, all maintenance can be done immediately so that all necessary costs can be eliminated.
PBX systems are easy to set up and require no on-boarding skills, making deployment easy. Connect your main computer to the Internet and you’re done. Next, all you need to do is configure your call flow.
Allows you to create different phone numbers for different departments
This switching system offers the ability to make direct calls and necessary extensions without going through a central point.
At DialerKing, we help businesses and public and private companies improve communication and save costs. We study the unique situation of each company and prepare individual budgets tailored to each individual’s needs.Let us take care of your communications, so all you have to do is grow your business.