Greet your customers with a professional interactive voice response (IVR) system provided by Dialerking and route calls to the right team based on the caller’s input.
IVR stands for Interactive Voice Response and is an automated call management solution that initiates communication with customers with a personalized greeting while offering a category of menus to select the desired query. Dialerking's IVR system (IVRS) allows you to personalize the service to the customers.
Interactive Voice Response (IVR) is a technology to automate your inbound calls by allowing businesses to interact with customers through pre-recorded voice messages. An IVR system interacts with callers, gathers some essential information, and routes call to the appropriate agents.
We have made IVR Services very easy with our user friendly & powerful platform. Dialerking IVR solutions laced with powerful features.
With Interactive Voice Response System, an enterprise can create a platform with diverse regional languages & dialects which further can interact with callers and route them to desired departments.
Call logs and recordings are maintained of each customer and the status of the call is also documented through an Interactive Voice Response System Record all calls, maintain call logs and share the status of the call on your IVR Number.
IVR enables agents to be more productive by systematically handling call transfers. By call monitoring and recordings, agents can boost their productivity over time.
Greet your customers with customized messages and connect them with the right agents using IVR options.
See your customer details and history on screen as and when they call you.
Passing on audio notes of the tones that exactly match the brand identity is an ideal way to display the brand personality.
Get better call insights with daily, weekly, and monthly call analytics reports for data-driven business decisions.
Capturing surveys and opinion polls are easier with Interactive Voice Response System . Agents can connect the callers to a dedicated IVR post the completion of their calls to collect important and confidential information.
Here are some benefits describe. Which is help in increase of your business productivity.
When customers call on your IVR number, they can choose from the options available in your IVR menu. Based on customer inputs, the IVR system automatically routes the calls to the appropriate person in your team. With an IVR number, your business stays up 24x7 and that’s a ticket to greater customer satisfaction and better brand loyalty.
With the help of the smart IVR menu, a big chunk of customer queries can be handled with automation. Thanks to input handling capabilities of IVR, primary information required to provide support like customer name, customer ID, phone number, etc. can be taken care of without the need of agents.
When your IVR is easy to use and reliable, customers will never be routed to the wrong department, or to an agent who cannot solve their problems.
IVR significantly increases first contact resolution because callers are always directed to the agent who is most capable of meeting their needs or the most appropriate department.
An IVR system automates a large part of the call handling process making it possible to take care of any number of calls.
IVR systems will replace a receptionist or a customer service agent who answers calls and directs calls to agents. They are also very affordable, will increase efficiency and will reduce operational costs, so the ROI is huge.