What is Voice Broadcasting? How Does it Work?
If you need to contact a lot of people in your contact list and you don’t want to (or can’t) spend time making individual calls, an automated outgoing service called voice broadcasting may be the solution you need.
Voice Broadcasting is a way to send a recorded voice message to a group of phone numbers in a short amount of time. A voicemail is created and sent (or broadcast) to a group of phone numbers. Voicemail is valuable for organizations of all sizes that need to send phone messages to a group of people.
What is Voice Broadcasting?
Voice broadcasting is a form of mass communication that simultaneously broadcasts voice messages or outgoing calls to several phone numbers. This service is available as part of the Dialerking’s media system and can target individual contacts or groups of people.
Voice Broadcast Types
There are five types and each type is described in detail below;
A simple call
This type involves the phone system sending a basic message to the customer after scrolling through the contact list. This message is sent either to a person or to an answering machine.
The client just listens to the recorded message and can take action. These types of broadcasts include event notifications, reminders, etc. useful for
Broadcast communication by phone
This type of broadcast is similar to the first type, but differs in that a customized message is played during phone calls to customers. Customized messages mean each customer has unique customer details such as name, address, amount, date or time.
Call broadcast and sensor call response
This type of broadcast allows buyers to press 1 for sales, 2 for support, and so on. This type of broadcast may also leave a message on the customer’s answering machine, which includes playing a recorded message for the customer to select options such as
Broadcast calls and calls continue
This type of broadcast is a way that a voice call sent to a customer can be forwarded to an agent based on the customer’s response. Calls can be transferred to remote agents. Since it is a cloud-based solution, it does not require hardware or software. It helps in the quick resolution of customer queries.
Smart Broadcast Phone
This type of broadcasting has smart features such as predictive calling, post-phone search, and the use of polls. The mobile phone feature ensures that calls are routed to agents based on availability. The post-call survey feature lets customers know about call quality, agents, service, and more. guarantee that they can provide valuable feedback
Voice-over polling, on the other hand, shows that this type of polling can be used to poll customers, especially about how good the company’s products/services are, etc.
How Does Voice Broadcasting Work?
Like any other software, it has a process to follow and it is very simple. Sending automated audio streams using Dialerking is a simple three-step process.
1) Build contacts
Upload an Excel spreadsheet or CSV file to create your contact list in seconds! If you don’t have a file, you can enter your contacts manually. You can then send messages whenever you want.
2) Create your recorded message
Next, you’ll record your custom voice message or upload a script and convert it using our text-to-speech option. You can also choose from previously recorded voice messages.
3) Schedule or send your automated calls
The last step is to decide who should receive your message and when. You can send the audio stream live or schedule it in advance.
Use Cases of Voice Broadcast
- Accidental or emergency communication.
- Staff on-call/shift availability.
- Distribute customer satisfaction surveys.
- Appointment reminder.
- Search for contacts.
- Alarm (boiler alarm, shutdowns).
- Promotions and special offers.
- Continue sales.
Advantages of Voice Broadcasting
you can reach hundreds or even thousands of people at a lower cost.
Simple installation and easy to maintain
Voice broadcast is easy to set up. You will not need any additional equipment; You will get everything you need to increase your sales. All you need to do is access your web-based platform and distribute the recorded message in various ways and formats depending on your needs.
Flexible and Customizable
You can send voice broadcasts on-demand, schedule them in advance, or have them triggered automatically through an IVR, call center, or another application. You can send one message to everyone or send tailored messages to individuals or groups.
Voice Broadcasting is a powerful technique for delivering timely product messages and information. With real-time report generating, several key entry options, and the ability to send millions of calls in some minutes, your company appears strong, swift, and dependable.
Voice broadcasting can simultaneously convey voice messages to thousands of receivers. Retry options are available with it, allowing companies to increase their reach by resending the broadcast message to people who missed the first call. You may easily widen your reach without the hassle of expansion by leveraging this and utilizing the local language.
Upload a message, record your own, or utilize a text-to-speech service to create your message.
With voice broadcasting or automated calling, you can broadcast information to millions of people in a matter of seconds. It significantly boosts your brand’s visibility. Also, the capacity to communicate with multiple consumers at the same time automatically broadens the scope of your business and establishes a hold on your brand.
Convenient and Scalable
Voice broadcasting allows you to send your message quickly and accurately without an agent. Unlike emails, it allows you to communicate with illiterate people who do not have internet access or are visually impaired.
Can be automated
Voice broadcasting solution by Dialerking automatically redirects consumers who do not answer the automated call. The best aspect is that you can monitor a time limit and the number of redial attempts for your contacts.
Dialerking is the best voice broadcasting service provider whose service allows you to send digitally recorded messages to a huge customer base. Many different clients from a variety of industries have benefited using our services.
Get your message to as many people as possible in the quickest amount of time, without having to wait for phone lines! Dialerking can help you with your voice broadcasting and mass messaging needs.