What Is Mobile VoIP? Mobile VoIP, or mVoIP, is a set of communications protocols that can extend communications to handheld devices. This is frequently used to facilitate audio conversations over WiFi or LTE networks at a lower cost than traditional telephones and without a wired connection. What Does SIP Means? SIP, or session initiation protocol, […]
Every call center agent has a different perception of language sensitivity, and that can vary by day and mood. Like a coach prepares a game plan for the next matchup, call scripting is about crafting the perfect playbook for customer interactions. Personalization is crucial to great customer service, so agents must be given leeway to […]
Broadcasting the message in a genuine voice is an extraordinary method for speaking with your audience. Voice broadcasting, otherwise called robocalling, is an integral asset that permits political competitors and parties to deliver designated messages to many constituents at one time. Our intelligent voice broadcasting solution helps you with sending your pre-recorded voice message to […]
For businesses to assess and improve the customer service experience for the customers, it is essential to monitor the live calls/customer conversations. Right now, many employees are working from home, which means that VoIP phone calls have replaced face-to-face interactions. But, most companies lack the resources required to monitor and evaluate every ongoing conversation between […]
Do you know? 68% of employees report wanting a hybrid environment (with a mix of working from the office and from home), with the average employee wanting to work from home about two and a half days per week. An important consideration is how the hybrid work model will impact company culture—the foundation for trust, […]
With 48% of customers switching brands for better service, the pressure is on for businesses to solve that challenge. Interaction with customers now have become an integral part to maintain the competitive edge. This article by DialerKing, centers around the main components as well as the most recent advancements and procedures that make up a […]
We specialize in providing client-server based call center dialer software solutions.
Please note that we do not deal in VoIP routes, DIDs, servers, or any form of hardware.
Additionally, we do not offer dialers on a rental basis.
Dialerking Technology is a company that specializes in providing software for call centers. These solutions include tools for managing inbound and outbound calls, call routing and distribution, call recording and monitoring, interactive voice response (IVR), and customer relationship management (CRM) integration.
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