IVR technology has been around since the 1970s, but it wasn’t until the 1990s and 2000s that it became widely adopted by businesses, particularly in the banking and telecommunications industries. IVR (Interactive Voice Response) is used in the banking sector primarily to improve customer service and reduce costs.  What is [...]

IVR is an automatic response that customers get when calling your contact center, enabling them to give information about themselves – such as their preferred language – that then helps you direct them to the right agent. IVR has quickly become an industry standard, providing companies with cost savings and [...]