IVR technology has been around since the 1970s, but it wasn’t until the 1990s and 2000s that it became widely adopted by businesses, particularly in the banking and telecommunications industries. IVR (Interactive Voice Response) is used in the banking sector primarily to improve customer service and reduce costs. What is IVR? Interactive Voice Response (IVR) […]
As we all know, the use of technology in education has been growing rapidly in recent years. In the modern era of technology, the education industry has undergone a significant transformation in the way students learn and teachers teach. From online learning platforms to digital classrooms, technology has been instrumental in transforming the way education […]
Outbound customer service centers are important for many businesses. From debt collection to customer support and more, many companies rely on the efficiency and speed of outbound calls for their call center operations. Many contact centers rely on outbound calls to increase agent productivity. As technology continues to advance, calling today provides more benefits than […]
What is VICIDial? VICIDial facilitates communication with Asterisk-based open source PBX phone systems, allowing it to function as a complete inbound/outbound contact center. Agents can handle incoming and outgoing calls manually, and predictive outgoing calls. Best of all, it can handle customer chat support and email messages running on the same screen agent. Very flexible […]
Predictive Dialers is a call management and outbound processing system. Cell phone software consists of computer algorithms that allow you to call only available numbers. This means they only allow calls that can be answered using a human voice. Predictive Dialers are very efficient. Because they improve performance by calculating how long the call will […]
IVR is an automatic response that customers get when calling your contact center, enabling them to give information about themselves – such as their preferred language – that then helps you direct them to the right agent. IVR has quickly become an industry standard, providing companies with cost savings and organizational proficiencies, not to mention […]
We specialize in providing client-server based call center dialer software solutions.
Please note that we do not deal in VoIP routes, DIDs, servers, or any form of hardware.
Additionally, we do not offer dialers on a rental basis.
Dialerking Technology is a company that specializes in providing software for call centers. These solutions include tools for managing inbound and outbound calls, call routing and distribution, call recording and monitoring, interactive voice response (IVR), and customer relationship management (CRM) integration.
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