Every call center agent has a different perception of language sensitivity, and that can vary by day and mood. Like a coach prepares a game plan for the next matchup, call scripting is about crafting the perfect playbook for customer interactions.  Personalization is crucial to great customer service, so agents must be given leeway to […]

Do you know? 68% of employees report wanting a hybrid environment (with a mix of working from the office and from home), with the average employee wanting to work from home about two and a half days per week. An important consideration is how the hybrid work model will impact company culture—the foundation for trust, […]

If you align with the 54% of CFOs who intend to focus on cost reduction, you can’t afford to run an overly expensive contact center. Between employees, equipment, and technology, call centers can quickly become cost centers. Let’s cover 5 technical strategies for tackling call center costs by experts at DialerKing Technology.  Implementing Advanced Call […]

A call center manager has the option to choose from different types of auto dialer softwares – predictive dialer, power dialer, and preview dialer – according to the precise needs of each outbound calling campaign. Call center managers are continually looking for ways to enhance tasks and lift efficiency. One tool that has become indispensable […]

A call center campaign is a series of focused activities with defined milestones to improve sales or customer service. Instead of aimlessly answering calls, you direct your team toward specific, measurable goals. This guide takes you into the top call center campaigns of 2024 for your team. This eventually will prompt skyrocket sales of your […]