Did you know that 77% of remote workers report higher productivity when provided with the right tools? Effective call center dialer solutions reduce the feeling of isolation among remote teams. Managing remote workers, even those who’ve been with us for ages can be a real challenge. In any case, guess what? Remote work is staying […]

The American call center Outsourcing and BPOs are known for quality interaction and a professional approach. Are you struggling to provide exceptional customer service while keeping costs in check? Clearly, good, transparent, and effective communication is the foundation of a long customer-company relationship.  What is contact or call center outsourcing? Simply put, call center outsourcing […]

Every call center agent has a different perception of language sensitivity, and that can vary by day and mood. Like a coach prepares a game plan for the next matchup, call scripting is about crafting the perfect playbook for customer interactions.  Personalization is crucial to great customer service, so agents must be given leeway to […]

Do you know? 68% of employees report wanting a hybrid environment (with a mix of working from the office and from home), with the average employee wanting to work from home about two and a half days per week. An important consideration is how the hybrid work model will impact company culture—the foundation for trust, […]

With 48% of customers switching brands for better service, the pressure is on for businesses to solve that challenge.  Interaction with customers now have become an integral part to maintain the competitive edge. This article by DialerKing, centers around the main components as well as the most recent advancements and procedures that make up a […]

If you align with the 54% of CFOs who intend to focus on cost reduction, you can’t afford to run an overly expensive contact center. Between employees, equipment, and technology, call centers can quickly become cost centers. Let’s cover 5 technical strategies for tackling call center costs by experts at DialerKing Technology.  Implementing Advanced Call […]