What is VICIDial? VICIDial facilitates communication with Asterisk-based open source PBX phone systems, allowing it to function as a complete inbound/outbound contact center. Agents can handle incoming and outgoing calls manually, and predictive outgoing calls. Best of all, it can handle customer chat support and email messages running on the same screen agent. Very flexible […]
Predictive Dialers is a call management and outbound processing system. Cell phone software consists of computer algorithms that allow you to call only available numbers. This means they only allow calls that can be answered using a human voice. Predictive Dialers are very efficient. Because they improve performance by calculating how long the call will […]
IVR is an automatic response that customers get when calling your contact center, enabling them to give information about themselves – such as their preferred language – that then helps you direct them to the right agent. IVR has quickly become an industry standard, providing companies with cost savings and organizational proficiencies, not to mention […]
If you need to contact a lot of people in your contact list and you don’t want to (or can’t) spend time making individual calls, an automated outgoing service called voice broadcasting may be the solution you need. Voice Broadcasting is a way to send a recorded voice message to a group of phone numbers […]
What is a Dialer A dialer is an automated system that places calls to customers, from an outbound call center or a blended call center. The aim is to reduce the cost of making phone calls by removing a lot of repetitive and error-prone work. Dialers also improve efficiency by connecting agents directly to customers […]
We specialize in providing client-server based call center dialer software solutions.
Please note that we do not deal in VoIP routes, DIDs, servers, or any form of hardware.
Additionally, we do not offer dialers on a rental basis.
Dialerking Technology is a company that specializes in providing software for call centers. These solutions include tools for managing inbound and outbound calls, call routing and distribution, call recording and monitoring, interactive voice response (IVR), and customer relationship management (CRM) integration.
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