For businesses to assess and improve the customer service experience for the customers, it is essential to monitor the live calls/customer conversations. Right now, many employees are working from home, which means that VoIP phone calls have replaced face-to-face interactions. But, most companies lack the resources required to monitor and evaluate every ongoing conversation between […]
Do you know? 68% of employees report wanting a hybrid environment (with a mix of working from the office and from home), with the average employee wanting to work from home about two and a half days per week. An important consideration is how the hybrid work model will impact company culture—the foundation for trust, […]
With 48% of customers switching brands for better service, the pressure is on for businesses to solve that challenge. Interaction with customers now have become an integral part to maintain the competitive edge. This article by DialerKing, centers around the main components as well as the most recent advancements and procedures that make up a […]
Did You Know? Interactive Voice Response (IVR) Software was first introduced in the 1970s but has evolved significantly over the decades. Now it incorporates advanced technologies like voice recognition and artificial intelligence. Making a remarkable client experience additionally fabricates trust, while encouraging long-term reliability. Tracking down an IVR software supplier and carrying out a system […]
Is it true that you are hoping to infuse new energy into your Modern call center tasks? One way to achieve this is through VICIdial theme customization. That is the reason we, DialerKing Technology offer complete VICIdial Theme customization to assist you with standing apart from the crowd. In this blog, we will learn about […]
If you align with the 54% of CFOs who intend to focus on cost reduction, you can’t afford to run an overly expensive contact center. Between employees, equipment, and technology, call centers can quickly become cost centers. Let’s cover 5 technical strategies for tackling call center costs by experts at DialerKing Technology. Implementing Advanced Call […]
We specialize in providing client-server based call center dialer software solutions.
Please note that we do not deal in VoIP routes, DIDs, servers, or any form of hardware.
Additionally, we do not offer dialers on a rental basis.
Dialerking Technology is a company that specializes in providing software for call centers. These solutions include tools for managing inbound and outbound calls, call routing and distribution, call recording and monitoring, interactive voice response (IVR), and customer relationship management (CRM) integration.
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