Numerous businesses use auto-dialers for professional purposes. One of the most effective ways to achieve business efficiency and profit is through Automated Calling Software. These dialers can be helpful for saving time and keeping away from failures while supporting client commitment. This product can assist you with arriving at additional possible clients and increase your possibilities of making sales for your business.
What is Automated Calling Software?
Automated Calling Software, also known as Robo Calling Solutions or Auto Dialer Software, is a technology that automates outbound calling processes. Auto dialers automatically dial numbers from a list. Upon answering a call, auto-dialers may connect to a qualified professional or an IVR system based on how the business uses them. Once the customer or any other person answers the phone call, they are connected to a live agent or a pre-recorded message.
How An Automated Calling Software Works
Auto Dialer Software
This software automatically dials phone numbers from a contact list and routes connected calls to available agents. The software typically informs the system on which numbers to dial, what to do when the caller meets a busy signal or voicemail, and what to do when a person picks up the call.
Voice Broadcasting Platforms
A voice modem is used to transmit and receive voice recordings over the phone line. It likewise helps play pre-recorded messages on calls. The more voice broadcasting software platforms you have, the more calls your agents can make concurrently. These platforms empower organizations to communicate pre-recorded voice messages to different beneficiaries all the while.
Predictive Dialing Technology
Predictive dialers use algorithms to predict agent availability and call pacing, optimizing call center efficiency. This dialer can stay away from fax machines, occupied signals, wrong numbers, and unanswered calls. When using the automated predictive dialer, agents should expect to make about 110 calls each hour.
Because it can dial multiple numbers simultaneously, this dialer can quickly and efficiently make multiple calls. It examines your team’s call history and utilizes predictive calculations to further develop the dialing frequencies so specialists are consistently accessible. For calculating the call wrap-up time, these dialers use an algorithm that factors in peak call traffic, voicemail, busy signals, out-of-service numbers, and unanswered calls.
Why Businesses Use An Automated Calling Software
Enhanced Productivity
Automated Calling Software significantly reduces the time and effort required to make outbound calls. This allows agents to focus on more complex tasks. Automated dialer software minimizes blockers such as long waiting times, misdialing, redirects, and call drops — substantially improving operational efficiency. These auto dialers can improve the talk duration of agents by 200 to 300 per cent. Manual calling sales teams average 10-15 minutes each hour.
Efficient lead conversion
Preview auto dialers help agents focus on valuable leads as they have all the relevant information about each lead accessible to them beforehand. Agents can leverage this information to engage with customers and personalize each call — converting high-value leads into sales efficiently.
Improved Customer Engagement
With features like Voice Messaging Services and Interactive Voice Response (IVR) Systems, businesses can deliver personalized messages and gather customer feedback effectively.
Less manual effort
An automated calling software system saves agents from spending a lot of time on manual dialing by bulk-dialing numbers on their caller database automatically and sequentially. When the contact list reaches its threshold during the calling process, the auto dialer software informs the supervisor, who can then plan outbound calling activities accordingly
Campaign management
Intelligent auto dialers empower businesses to run and manage multiple outbound campaigns simultaneously. Decision-makers can generate reports in real time — for individual campaigns or holistically — and adjust the reporting automatically for specific needs, such as campaign time zones or CRM software integrations.
Client Story: Customed Vicidial for Enhanced Performance
So here’s a real case-story from one of our operations. We recently worked with a client who required customizations on the Vicidial platform. Their specific requirement was to play a voice file for all inbound calls. Which would ensure consistent messaging and branding.
To fulfill this request, we implemented code-level changes and tailored the platform to align with their workflow. This one particular incident showcased our expertise in Call Center Automation Software. Plus it also highlights the flexibility and adaptability of automated calling solutions.
Here are some highlights from this case:
- Customization for inbound call messaging.
- Code-level changes for tailored solutions.
- Highlighting expertise in Call Center Automation Software.
- Demonstrating flexibility and adaptability of automated calling solutions.
Compliance considerations
In the United States, compliance laws are governed by the Telephone Consumer Protection Act (TCPA). The TCPA requires that businesses obtain consent from consumers before making auto-dialed or prerecorded calls. When implementing Automated Calling Software, organizations should guarantee consistence with guidelines, for example, the TCPA to keep away from lawful issues.
For example, in July 2017, the Federal Trade Commission (FTC) fined a company $28.73 million for making illegal robocalls.
To avoid these penalties, do your research and partner with a company like DialerKing Technology. We ensures the software helps you easily navigate compliance.
There are also a few best practices you can follow to ensure compliance:
- Keep a list of consumers who have opted-out of receiving auto-dialed calls.
- Do not call numbers that are on the National Do Not Call Registry.
- Honor requests from consumers to opt-out of receiving auto-dialed calls.
Conclusion
By following the data and tips above, you can augment its adequacy and produce more leads for your business. From further developing efficiency to upgrading client commitment, the benefits of such innovative communication technology are irrefutable. With advanced cloud-hosted automated calling software services — which are an integral part of DialerKing’s contact center automation solution — your business will no longer require disconnected point solutions to automate dialing, accept calls, and manage outbound campaigns. Contact us today to learn more about how our Automated Calling Solutions can transform your operations.
