Custom Dialer Theme 10 gives your Contact center a smooth and easy-to-use set of tools to help everything run better. It puts all the important stuff in one place, like a live admin screen that shows you how things are going with summaries, call numbers, agent availability, and how the equipment is being used. The detailed reporting area lets you see what's happening in real-time with different kinds of reports, including a close look at incoming and outgoing calls, how well agents are doing, and their time logs. Plus, managing your team is simple with a special section where you can easily see and change user information and keep an eye on what everyone's doing.

Setting up and running campaigns is a breeze with our straightforward dashboard. You can easily add and tweak campaign details like which teams are involved and their current status. Agents will love the simple web-based access, featuring a secure re-login to pick their campaign. Once in, a clean login screen lets them smoothly handle customer calls, enter information, and manage call outcomes.