Is it true that you are hoping to infuse new energy into your Modern call center tasks? One way to achieve this is through VICIdial theme customization. That is the reason we, DialerKing Technology offer complete VICIdial Theme customization to assist you with standing apart from the crowd. In this blog, we will learn about its customization as per client’s requirements and business needs.
We totally understand that each business or organization has its own unique way of dealing with customers. Plus the people working there have their own requirements and needs. DialerKing is all about team coordination and better workplace maintenance.
Core Attributes Of VICIdial Theme Customization
Here’s a closer look at Vicidial core attributes
Dialing Modes
It supports multiple dialing modes, including predictive, power, and progressive dialing. This ensures that your call center can adapt to different requirements as per the campaign running on.
Scripting
It offers integrated scripting tools. These tools guide agents through conversations all the time. This ensures consistent and compliant interactions with customers.
In-Depth Reporting
Vicidial’s reporting capabilities provide valuable insights into call center performance. This leads to enabling data-driven decision-making by Managers as well as agents.
Multi-Channel Support
In addition to voice calls, Vicidial Theme Customization can handle other communication channels like email, SMS, and web chat. This unique multi-channel support system enables customer engagement on all active channels.
Integration Options
It offers extensive integration possibilities. It allows you to connect Vicidial with CRM systems, databases, and other business tools.
Customization
Now here comes the deal. Its open-source nature means it can be customized to meet your specific needs. This very thing makes it an ideal choice for businesses with unique requirements. And we, at DialerKing Technology, are providing just that.
Now that you have an idea of how important VICIdial can be for your business, we will talk about its theme customization. And how to use the VICIdial Theme Customization to get maximum benefits for your business endeavors. Have a read thoroughly!
Why Customize Your VICIdial Theme?
The default interface of VICIDial is functional but may lack the aesthetics and user experience elements desired for a modern call center environment. And we all know some team’s requirements. Who wants just a functional and not aesthetically pleasing interface? VICIdial Theme customization enables users to personalize the appearance and functionality of VICIDial. It aligns with their brand identity and optimizes workflow efficiency.
Enhance user experience
A well-designed interface makes it easier for agents to navigate the system. Plus the engaging look and features aligned properly connects with the agents. Altering the VICIdial interface further develops convenience and makes it simpler for agents to explore the framework. Tweaked formats and instinctive plan components upgrade ease of use. It prompts a smoother work process.
Reflect your brand identity
Custom branding ensures that your call center stands out. Also it leaves a lasting impression on clients. You can reflect your unique brand identity through the personalized software. Your call center is an augmentation of your brand. You gotta show your authenticity and identity through it. You have to figure out how you want it to be perceived by the audience.
Increase engagement
With a sleek and modern interface, clients will be more inclined to engage with your services. A modern and outwardly engaging interface can enrapture both specialists and clients. Initial feelings matter, and an engaging user interface makes way for good collaborations. This eventually leads to an increased number of engagements of both agents as well as customers.
Key Benefits of VICIdial Theme Customization
Improved productivity
With a tweaked VICIdial theme, you can smooth out processes and mechanize workflow. It enables specialists to focus on what they specialize in – serving clients.
Increased customer satisfaction
A modern and connected interface makes a positive encounter for both specialists as well as clients.
Nearly 96% of contact center professionals agree that customer satisfaction is the top metric companies should focus on.
Cost-Effectiveness
While customization might appear as though an extravagance, it can really save you money in the long run.
VICIdial Features
Here’s just a sample list of the features that Vicidial provides, plus new features are constantly added:
- Ability for an agent to call clients in succession from a database through a web-based screen.
- Ability to display a script for the agent to read with fields like name, address, etc. filled-in.
- Ability to set a campaign to auto-dial and send live calls to available agents.
- Ability to dial predictively in a campaign with an adaptive dialing algorithm
- Ability to dial on a single campaign across multiple vicidial dialers, or multiple campaigns on a single dialer.
- Ability to open a custom web page with user data from the call, per campaign, per In-Group, or per list.
- Ability to send a dropped call to a voicemail box, queue or extension per campaign if no agent is available.
- Ability to function as an ACD for inbound and fronter/closer verification calls.
- Ability to have an agent take both inbound and outbound calls in one session(blended).
- Ability to manually or automatically call up to two other customer numbers for the same lead.
- Automatically dial unlimited alternate numbers per customer until you get an answer.
- Ability to schedule a callback with a customer as either any-agent or agent-specific.
- Agents can be logged from anywhere with just a phone, web browser, and an internet connection
- Recycling of specified status calls at a specified interval without resetting a list.
- Dialing with custom Time Zone restrictions including per state and per day-of-the-week.
- Dialing with Answering Machine Detection, also playing a message for AM calls.
- Option of a drop timer with safe-harbor message for FTC compliance.
- Variable drop call percentage when dialing predictively for FTC compliance.
- System-wide and per-campaign DNC lists that can optionally be activated per campaign.
- Load Balancing of call across multiple inbound or outbound Asterisk servers is possible.
- Agent phone login balancing and failover across multiple vicidial servers.
- The agent web application is available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazilian Portuguese, Slovak, Russian, Dutch, Swedish, Traditional Chinese and Japanese.
- The admin web pages are available in English, Spanish, Greek, German, Italian, French and Brazilian Portuguese.
Choosing the Right Vicidial Development Company
Selecting the right Vicidial Development Company is a critical decision. And this is the only decision that can make or break your VICIdial theme customization project. Here are some guidelines to help you choose wisely:
Experience and Expertise
Look for a company with a track record of working with Vicidial and a team of skilled developers who understand the software inside out. These skilled professionals will even go on to suggest various custom changes as per your brand.
Portfolio
Review their portfolio to see examples of previous VICIdial theme customization projects. Any company claiming to do your work should show their previous work as a demo. This will give you a sense of their capabilities and work style.
Client References
Ask for client references and contact them to inquire about their experiences working with the development company. Reviews really matter when you are putting your finances and heart into your team development.
Communication
You may have heard the saying, “Effective communication is key to a successful project”. This is vastly true. You must ensure that the company is responsive and can clearly understand and execute your customization requirements. Better communication and coordination is needed from the company’s side.
Support and Maintenance
Ask them questions or queries if any from your team’s side. Inquire about post-customization support and maintenance services. A good development company should provide ongoing assistance as needed.
How DialerKing Can Help
At DialerKing Technology, we go past essential service and establishment. This is our speciality. We ensure predictable advancement to your changing call center services. Our expert developers know what your brand needs and what changes your VICIdial theme Customization should be going through. They can go to an extra extent to suggest the colors and layouts.
With our VICIdial theme customization service, you’ll have access to
Free Setup, Installation, and Configuration
Our devoted group of specialists offers extensive help. With DialerKing, you can believe that your VICIdial Software will be ready to go without a hitch, with negligible issues on your end.
Personalized Consultation
We know that each call center is interesting, which is the reason we find opportunities to figure out your particular necessities and objectives. We put all efforts into the personalization process. Our customized theme guarantees that the VICIdial theme customization adjusts with your brand’s vision and goals.
Your Own Custom Dialer
How will you feel if you have your own personal dialer that you can propose to clients? With VICIdial theme customization, this fantasy turns into a reality. Or we can say, our experts at DialerKing are making this reality for you! Get to know below what all you can expect from the new VICIdial Theme Customization:-
Customized colors and layouts
Our talented designers will work closely with you to create a custom theme that reflects your brand identity and values. From layout plans to format choices and colors. We’ll fit each part of the point of interaction to meet your careful determinations. We value your thought process and are dedicated to providing you a custom solution completely made for you. Choose from a variety of color schemes and layout options to create a visually stunning interface that suits your preferences.
Conclusion
From customized themes to custom-made UX/UI plans, our specialists will work with you constantly to make a custom VICIdial development solution that meets your necessities. Reach us today at DialerKing Technology to learn more deeply into how VICIdial Theme customization can help your business. Let our VICIDial Theme Customization experts handle the job of configuring and setting up a scalable version.Consult us for a free demo plus any other queries. We are waiting to connect with you soon!
