Have you ever considered the best way to run your call center? The response lies in utilizing the right tools and devices. One such solution that stands apart is VICIdial. This is an advanced and efficient technology that helps you to increase sales as well as you can make your business better. At DialerKing Technology, we are dedicated to providing top-notch dialer-based solutions. This targeted approach ensures that all representatives receive the necessary support to perform at their best and deliver exceptional customer service. Let’s dive into how VICIdial can transform your call center.
What is VICIdial?
VICIdial is an open source call center software that has been designed to meet the demands of modern call centers. It solves the problem of missing calls by giving an option to transfer these calls to their mobile devices so that they never miss any calls from the customers. It is profoundly adjustable and offers a scope of elements that can further develop your call center’s effectiveness. It makes it really simple to deal with calls-both approaching and active. Additionally, it makes it simple to manage emails and live website chat from the same browser.
The Power of Open Source
Open source softwares are programs whose source code is unreservedly accessible for anybody to see, alter, and design. Source code is the piece of the product that ordinary clients don’t normally have the foggiest idea, yet that developers need to write to fabricate the product. This adaptability guarantees that you can incorporate it flawlessly with your current system. Isn’t it astounding to have a solution that grows with your business?
Key Features of VICIdial
VoIP Dialer and Predictive Dialer System
VICIdial integrates a strong VoIP dialer and a predictive dialer system. A dialer that utilizes the internet instead of a simple phone framework is known as VOIP. VOIP means “voice over internet protocol.” Your representatives will actually want to invest more energy conversing with clients and less time dialing numbers thanks to these elements. To send multimedia files and voice messages it uses IP networks. With this dialer, you just need a headphone, a computer, and an internet connection. One major benefit of the VOIP predictive dialer is that it assigns the calls to qualified agents because these agents answer the calls efficiently. This increases productivity and reduces idle time. This technology doesn’t need too much infrastructure; only dial sessions are created that you can create virtually anywhere.
Asterisk Call Center Solutions
Built on the robust Asterisk platform, VICIdial offers reliable and scalable call center solutions. To function as a useful operational system, Asterisk must be properly configured by creating channels/devices that allow Asterisk to communicate via a voice path that uses those channels/devices. It supports both inbound call handling and outbound campaign management. Small and informal call centers can be built with a single Asterisk server or with a turn-key IP PBX. This means you can manage all your call center activities from a single platform.
Automatic Call Distribution (ACD) and IVR
The skill-based call distribution method is used to route calls to the appropriate agents. This method improves the first call resolution rate. One of the best elements of VICIdial is its ACD framework. It permits specialists to be set free from past calls and routes calls according to client’s choice on the IVR. This guarantees that calls are directed to the right specialists under predefined measures.
Call Recording and Agent Performance Monitoring
The agent performance monitoring tools give you real-time insights into how your agents are performing. Once these issues have been identified, businesses can implement targeted process improvements. Isn’t it great to have such detailed oversight?
Blended Call Center Solutions
A blended call center consolidates the elements and functionalities of an inbound and an outbound call center. VICIdial maintains blended call center arrangements. It allows experts to manage both inbound and outbound calls beneficially. DialerKing offers reliably consolidated tools that are flexible and easy to use for any business. This adaptability makes it ideal for dynamic call center conditions where call volumes can change. You can customize the inbound-outbound call ratios so that you can tackle priorities in real-time.
CRM Integration
CRMs have been around for over three decades, and 91% of companies with over 10 employees have them.
Integration is essential when a business is striving to deliver exceptional customer experiences. Customer Relationship Management (CRM) is indispensable to any call center. VICIdial can be incorporated with different CRM frameworks, guaranteeing that your representatives have all the data they need readily available. Matching up information across systems assists organizations with being proactive with regards to suggesting products, facilitating support tickets, and upselling. This leads to better customer interactions and improved satisfaction. This also eliminates manual processes and saves staff time so they can help customers and the business with more important matters.
Multi-tenant and Cloud-Based Solutions
Software multi-tenancy is the architecture on which Software-as-a-Service (SaaS) is delivered. Is it safe to say that you are dealing with numerous call centers? Planning multi-tenant systems for the cloud requires cautious preparation and thought of different cloud ideas and resourcing necessities. VICIdial’s multi-tenant call center software is ideal for dealing with various clients or offices. These are provides by cloud based solution services specialist organizations like DialerKing. They typically come as a lower-cost alternative to single-tenant or dedicated hosting solutions. Moreover, its cloud-based call center solutions ensure that you can operate from anywhere, providing flexibility and scalability.
Call Analytics and Reporting
Call center reporting is the most common way of gaining information from different information streams into simple-to-understand reports. Information is ruler in this day and age. VICIdial offers powerful call analytics and reporting tools that give profound bits of insights into your call center activities. It essentially changes over raw data into noteworthy reports that call center administrators can use to break down the execution and carry out significant changes. Estimating your Administration Level will keep you informed on whether your call center is appropriately staffed to deal with your inbound call volume.
Why Choose VICIdial?
The flexibility and power of Vicidial call center solutions are simply unbeatable once it’s installed and configured by an expert. It is not just a software; it’s a complete call center management solution. It empowers you to streamline your operations, improve agent productivity, and deliver exceptional customer service. VICIdial also supports emails and is a wonderful option for call centers that perform both inbound and outbound operations. For each agent within the call center solution you will require a VoIP enabled phone which can be either a hard or soft phone. This involves testing, documentation updates, and ensuring compatibility across various platforms.
Also, once a vulnerability has been reported, the entire army of developers from DialerKing work together to quickly resolve it.
So, are you ready to take your call center to the next level? With VICIdial, you can maximize efficiency and achieve your business goals. The goal is to deliver exceptional customer support while ensuring business growth and customer relationship management. Let’s embrace the future of call center solutions together.
Make the smart choice with VICIdial and DialerKing Technology. Ready to transform your call center? Contact us today!
