Modern call centers operate very differently today than they did just five years ago. Customers now expect fast connections and impeccable sound quality, even with agents working remotely, and VICIdial WebRTC Integration is key to making this possible. Companies adopting WebRTC and VICIdial are reporting increased productivity, reduced costs, and a more positive agent experience. […]
Generic call flows no longer work in 2025. With DialerKing’s custom dial plan development, businesses can design smarter VoIP routing, integrate IVR solutions, and optimize SIP trunking. From AI-driven automation to cloud telephony, we tailor every dial plan to match your business communication needs
Toronto businesses are rapidly upgrading to VICIdial Call Center Software in 2025. From predictive dialers and CRM integration to AI-powered automation and omnichannel support, VICIdial is the go-to solution for improving call efficiency, reducing costs, and scaling business communication.
Why CRM Technology Matters in 2025 The role of CRM has changed completely. Giving agents instant access to history, preferences, and conversations Offering predictive insights using AI and sentiment analysis According to a 2025 Gartner study, businesses using AI-powered CRM tools see a 25% boost in customer engagement compared to traditional systems. If you want […]
Discover how VICIdial setup services can transform your call center operations. This guide covers complete installation, step-by-step configuration, CRM integration, predictive dialer setup, and cloud-based solutions for businesses in the USA, UK, and UAE. Learn best practices, avoid common mistakes, and scale your call center with confidence.
IVR systems are reshaping healthcare by simplifying patient queries, reducing administrative burden in hospitals and clinics. From appointment scheduling to prescription refills, healthcare IVR ensures reliable, and cost-effective patient support.
We specialize in providing client-server based call center dialer software solutions.
Please note that we do not deal in VoIP routes, DIDs, servers, or any form of hardware.
Additionally, we do not offer dialers on a rental basis.
Dialerking Technology is a company that specializes in providing software for call centers. These solutions include tools for managing inbound and outbound calls, call routing and distribution, call recording and monitoring, interactive voice response (IVR), and customer relationship management (CRM) integration.
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