Anyone who has school-aged children has probably received an auto dialed call reminding them about late starts or announcing snow days. To augment efficiency and productivity while keeping up with extraordinary client care norms. One tool that has altered outbound calling activities is auto dialer software. Since this industry is growing rapidly, the next six years will predictably boost its usability and feature offerings for call centers.
Auto Dialer Software
An auto dialer is software that automatically dials numbers for outbound phone calls. Thus saving users (typically call center agents) from having to manually dial the numbers.
It leverages predictive dialing technology to streamline call center operations. This enables agents to connect with more prospects in less time. This is a particularly useful tool for sales teams across various industries such as eCommerce and financial services. In these industries maximizing the volume of outbound calls is essential for sales team success.
Once the call connects, the auto dialer will either:
- Connect the call to a live agent
- Play a pre-recorded message for the prospect/customer on call
Predictive dialing technology
In predictive dialer mode, an algorithm estimates agent availability and minimizes downtime between calls. This is finished to augment specialist productivity. Our Predictive Dialer deals with 1000+ calls per day, when database quality is low, or when agent productivity is a priority.
Campaign optimization tools
Your campaign requirements determine your choice of dialer. The requirements are any or all of
- Execution speed (how fast or slow do you need to get through the list?)
- Permissible time spent on each contact (do agents have quick questions, or do they need to engage in a conversation?)
- Answer rate (if you dialed 5 numbers on your list, how many traditionally answer the call?)
- Agent availability (how many live agents does your campaign have?)
- List quality (Have your contacts consented to receive calls from you or not yet?)
Allow managers to optimize call campaigns by analyzing performance metrics and making data-driven decisions. Metrics like the total number of calls, average time, and agent waiting time will identify the company’s strengths and limitations. Monitors can help agents with a conversation without the contacted person knowing this.
Auto Dialer Software For Call Center
The auto dialer software market is projected to touch the $1 billion USD mark toward the end of 2032.
Increased Agent Productivity
By automating the dialing process, auto dialer software eliminates the need for agents to manually dial numbers. This includes taking care of high-esteem leads and planning ways of working on the discussions. This also dramatically increases the agent’s productivity and boosts the call center’s conversion rate.
If you think your customer support agents can work round-the-clock without any hiccups, think again!
Optimized Call Handling
With predictive dialing technology, agents are connected to live prospects as soon as they become available. One important feature of an autodialer is that you can access the customer’s information as a pop-up before the call connects. Agents can redirect their focus on how to deliver a personalized experience to prospects instead of spending time manually dialing numbers.
Enhanced Lead Management
Auto dialer software facilitates efficient lead management. It is done by automatically updating call logs, recording call outcomes, and prioritizing leads based on predefined criteria. Managers can look at the dashboard to understand how the agents are working and what can be done better. As your agents talk to more prospects, they will inevitably end up generating more revenue.
Reduced Call Abandonment Rates
Auto dialer software helps reduce call abandonment rates and improves overall campaign performance. It is possible by intelligently pacing call volumes based on agent availability. Additionally, instances of busy tones, non-serviceable numbers, and voicemails get reduced, helping agents preserve their energy (and effort) on speaking to prospects/leads and preventing burnout.
Client Success Story
One of our clients, a call center from Ahmedabad, India, was struggling to keep up with increasing call volumes. One agent has to deal with a lot of calls exceeding their capacity. It was leading to declining agent productivity and their morale as well. We had mutual discussions and the best thing we could think about was an auto dialer software by DialerKing Technology. This one solution totally changed their activities. It led to a 40% increase in agent efficiency and a significant reduction in call abandonment rates.
***Important Notes
Call centers that use auto dialers for outbound sales calls to leads need to be aware of and comply with FCC regulations and Do Not Call Laws. In particular, auto dialer users should be familiar with the rules set forth by the Telephone Consumer Protection Act (TCPA).
Conclusion
DialerKing Technology is the market leader in providing customers the cloud contact center software they need to deliver consistently exceptional customer experiences.
These Benefits are
- Predictive dialer, designed to increase revenue and reduce hang-ups
- Modern ACD providing digital-first omnichannel routing and increased business agility
- Integrated and comprehensive workforce management solutions to engage and empower contact center agents to achieve business goals
- Automation and artificial intelligence (AI) capabilities to enhance the customer experience and automate routine agent tasks
- Omnichannel customer journey management
Dialerking provides an intelligent, unified suite of automated calling applications covering the breadth of contact center management disciplines, simplifying administration and streamlining the user experience. This consistently keeps us ahead of the competition in multiple categories.
Give your agents the ability to carry out their services without wasting time that would have alternatively been used to convert leads.
